Legacy Backup and Archive End of Life

What's being done?

GRAX retired Legacy Backup and Legacy Archive and ended support for these products on December 31, 2022.

GRAX backups are now accomplished through Auto Backup, and archives through Auto Archive. These officially supported solutions are now enjoyed by virtually all GRAX customers new and old and have proven themselves as the simplest, fastest, and safest way to backup and archive data.

On September 30, 2023, GRAX will "End Of Life" (EOL) the legacy products and begin to issue automatic updates that disable them. Auto Backup will be enabled automatically and Legacy Backup schedules will be ignored. Legacy Archive jobs will stop working until they are re-created as Auto Archive jobs.

Periodic notices will be sent to any customers on legacy products leading up to the EOL date and when the automatic updates go out.

Why is GRAX ending this feature?

Auto Backup and Auto Archive are the backup and archive solutions officially supported by GRAX.

To provide the best data safety guarantees to all customers, all usage of unsupported Legacy Backup and Legacy Archive must be migrated to the supported products.

The vast majority of all customers have already migrated. GRAX Support is proactively communicating and working with all remaining customers on the simple migration steps.

How does this impact me?

If you are in the vast majority of customers enjoying Auto Backup and Auto Archive, this does not affect you.

For customers that are using the unsupported legacy products, we recommend you follow the easy migration steps outlined in the Legacy Backup Retirement and Legacy Archive Retirement docs before Sept 30, 2023.

The EOL updates will not negatively impact your Salesforce data or GRAX backup data.

If Auto Backup is enabled automatically, it will continue to back up everything the Legacy Backup product was backing up. Additionally it will back up your entire Salesforce org with an hourly RPO (Recovery Point Objective), without configuration or selection of objects or schedule.

If Legacy Archive is disabled automatically, GRAX will stop deleting any Salesforce data until new Auto Archive jobs are configured.

What's the recommended workaround?

To avoid interruptions or issues with unsupported features, migrate to Auto Backup and Auto Archive as early as possible. For assistance, contact GRAX Support.

Timing

End Of Life for Legacy Backup and Legacy Archive is Sept. 30, 2023.

How do I get more information?

If you have questions or need more information, please open a support ticket.