GRAX Overview

Backup, archive, recover and access your cloud application data anywhere, anytime.


Need Help?

Get in touch with a human by emailing [email protected] for further assistance.

What is GRAX?

GRAX is the leading SaaS Data Value Platform that helps businesses adapt faster by letting them get more strategic value out of their historical cloud application data. With GRAX, customers can fully capture, own and access all of their historical SaaS application data by simply backing it up or archiving it to their own cloud environment.

With GRAX, customers can:

  • Own their data
  • Access their data 24/7
  • Capture record changes and restore your record back in time

This allows GRAX customers to evolve from basic data loss recovery to starting to reuse their historical backup data to adapt faster.

GRAX Products

Our products are designed to help our customers turn their data into value faster. The GRAX product suite is comprised of four core products:

  • Backup and Restore: Backup and recover data for business continuity
  • Data Archive: Reduce storage costs & improve app performance without losing access
  • Time Machine: Navigate changes in your cloud application data over time
  • Data Hub: Make cloud application data available across your organization


Want to learn more?

Explore GRAX products and packages by visiting our pricing page.

Supported Salesforce Products

GRAX is the top backup, recovery, and archive solution for Salesforce. We natively support:

  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Community Cloud
  • Salesforce Platform

For more information, please see our GRAX Salesforce AppExchange listing.

Supported Cloud Storage Environments

GRAX is the only BaaS (Backup-as-a-Service) tool that lets customers BYOS (Bring Your Own Storage). GRAX currently supports the following cloud environments:


Need more info?

Learn more about our solution and information architecture here.

Getting Support

GRAX's award-winning support team is available by email and phone. To submit a request, please email [email protected] or call 844-472-9387 (844-GRAX-DVP). Standard support is available 24 hours a day, Monday through Friday.


Need more info?

See our support policy for more details about our customer support response times.