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Request Running Too Long Salesforce Apex Error

I am getting a Request Running Too Long error in the apex logs for my GRAX jobs. How can I best troubleshoot this Salesforce platform error.
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Does GRAX do Salesforce metadata backups?

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Apex Heap Size Too Large Error

I'm seeing an 'Apex heap size too large' error in my apex jobs, how can I further troubleshoot?
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Person Accounts and GRAX

What are the considerations are using person accounts with GRAX?

GRAX and Sandbox Refresh

What do I need to consider when refreshing a sandbox?
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Is GRAX data encrypted?

Salesforce has IP Whitelisting enabled - GRAX App not able to login SF

Receiving this error from within GRAX app trying to connect to SF. UnhandledPromiseRejectionWarning: Error: LOGIN_DURING_RESTRICTED_DOMAIN: cannot log in from current domain

Does GRAX use Salesforce API?

For backups, archives, and restores, is my Salesforce API usage impacted?
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Do I need to use Salesforce Shield as well?

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GRAX Compatibility with Heroku Private Space / Custom Domains and SSL / IP Whitelisting

I have been setting up my private space, as it is required to use GRAX, but I am wondering about some of the options within the heroku app, such as setting up a custom domain, enabling SSL, and whitelisting IPs. Can you provide more context on each, and when/why they are needed?