GRAX API (Legacy) Retirement

What is being done?

GRAX is ending support for an API that previously had allowed some customers to query the latest versions of backed up or archived data. We are continually looking to improve our customers' ability to reuse their data, and in addition to some exciting new features that allow for that, we will continue to investigate building new APIs.

Why is GRAX retiring support for this feature?

We are committed to providing customers with easy, effective, and scalable access to ALL versions of their GRAX data. The historical version of our API only allowed access to the latest versions of data. GRAX's newest internal storage format allows downstream access to all versions of data, and so we want to make sure customers are using these newer features.

How does this impact me?

Customers who have seen the historical API or have a need to interact with GRAX data via API should reach out to GRAX Support to discuss the use case in more detail.

What is the recommended workaround?

If you're on a more recent GRAX version, there are many great ways to access your GRAX data for reuse. Let's take a look briefly at some of those options:

  • History Stream will enable downstream access of all historical versions of GRAX data. You can easily get all your data to a data warehouse or database like Postgres, building your own APIs or leveraging standard APIs based off AWS or Azure cloud services.
  • The GRAX lightning related list component allows you to visualize related data within Salesforce. GRAX is working on enhancing this component. If you have any feedback about this component or what kind of APIs you would like to leverage to consume this type of archived data, please let us know.

Timing

GRAX will end support for this feature in the Winter of 2021. This may be accelerated if changes are needed to protect the integrity of the GRAX service, or if third parties retire a piece of their service which makes the feature unavailable. This will be communicated and the retirement timing will be updated in advance.

How do I get more information?

If you have questions or need more information, please open a support ticket.