Custom-built, self-managed infrastructure

The GRAX app provides backup, recovery, and data archive capabilities for customers who need to have ownership of backup data for their Salesforce instances. Self-Managed GRAX is designed to satisfy customers with strict regulatory and compliance needs who also have established and skilled public-cloud teams. By designing and provisioning your own GRAX infrastructure, meet every compliance, security, and procedural hurdle that comes your way.

To review the GRAX architecture:

GRAX AWS Marketplace Diagram


The GRAX Managed Package is deployed into your Salesforce instance to provide access surfaces for your Salesforce users directly in the Salesforce UI. This includes Permission Sets and Lightning Web Components.

Salesforce access does require some management:

  • Configure IP restrictions in the Salesforce Setup UI to the IPs of your GRAX Cloud instance (provided by Support).
  • Add a Remote Site setting in the Salesforce configuration to allow communication to the GRAX app.
  • Manage access to the Salesforce environment for GRAX support staff by granting and revoking access using the Salesforce Grant Login Access feature.


More information about the technical requirements of a custom GRAX installation can be found in our infrastructure documentation.

Examples of functional public-cloud implementations of GRAX infrastructure can be found here.

This Infrastructure is Your Infrastructure

The infrastructure deployed as part of a self-managed installation is the responsibility of your team to support. GRAX Support cannot effectively provide assistance or troubleshooting in a cloud provider account and environment that we don't own or control. GRAX provides app level support regardless of implementation.


For information regarding the security and compliance of GRAX deployments, see our security documentation.