Archive FAQ

Common questions related to Archive functionality and error messages

When is Legacy Archive being retired?

See the Legacy Archive Retirement page.

Does Archive support Big Objects?

See the Big Objects page.

What does "System.LimitException: Apex CPU time limit exceeded" mean?

Example: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY msg=CaseTrigger: System.LimitException: Apex CPU time limit exceeded

Your Salesforce has "before delete triggers" configured for the objects you are deleting; The Apex code in this trigger is taking too long to run on a record and failing with a System.LimitException error due to a SFDC platform time limit. The Salesforce platform enforces that Apex code from triggers must run within a short amount of time to prevent excessive resource consumption.

You need to review your triggers and do one or both of the following:

  1. Grant the GRAX user an exception from those triggers
  2. Optimize the trigger code to run in less time

See the Apex Developer Guide for full details.